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The need to lead, model, and promote the organisational values within a customer service environment is essential for business success. This content will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.


Course takes between 1 and 3 hours to complete, You will be given 12 months access to the training.

Learning Outcomes:

  • Identify ways to establish links between excellence in customer service and your business practices and policies.
  • Develop the skills and practices that are essential elements of a customer service-focused manager.
  • Recognise what employees are looking for to be truly engaged.
  • Recognise who the customers are and what they are looking for.
  • Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.

Customer Service Training – Managing Customer Service

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