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Description

This online Customer Service content will help users define who their customers are and how to understand their needs, the content will also help users to expand their knowledge on customer service techniques, how to deal with complaints and how to exceed customer expectations and go the extra mile to provide excellent customer service.

 

Learning Outcomes:

  • Understanding of the aspects of delivering outstanding customer service
  • Understanding the benefits of outstanding customer service
  • Importance of handling complaints with care
  • Recognise & adapt to customer behaviour styles
  • Manage customer satisfaction levels

 

Course Features

 

Course Format

User-friendly, interactive online training with downloadable documentation. You can access your course from any desktop, laptop, tablet, or mobile device.

 

Course Duration

Course take between 1 and 3 hours to complete, You will be given 12 months access to the training.

 

Support

Our dedicated customer service means we are with you every step of the way. Throughout the course, you will enjoy unlimited support.

 

Assessment

At the end of the course, there is an online multiple-choice assessment, with instant grading.

 

Languages

All our courses are available in 100, s of languages.

 

XO Student Card

All students enrolled on this course are entitled to apply for an XO student discount card.

Customer Service

£19.99Price
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